Privacy Policy

1. Introduction

Welcome to DiagnoStore.com. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our online store, create an account, place an order, contact us, or otherwise use our services.

2. Information We Collect

When you use our website, we may collect information necessary to provide our services, including:

1. Personal information such as your name, email address, telephone number, billing address, and delivery address.
2. Order and transaction information, including products purchased, order history, and payment status.
3. Payment-related information processed through our payment service providers. We do not necessarily store complete payment card details ourselves.
4. Account information and preferences if you create an account.
5. Communications you send to us, including customer service inquiries.
6. Technical information such as IP address, browser type, device information, and website usage data.
7. Information collected through cookies and similar technologies.

3. How We Use Your Information

We may use your personal information to:

1. Process, manage, and deliver your orders.
2. Process payments and issue invoices or other transaction documents.
3. Communicate with you regarding orders, products, customer support, and service-related matters.
4. Create and manage your customer account.
5. Improve our online store, products, services, and customer experience.
6. Prevent fraud, misuse, and unauthorized transactions.
7. Send marketing communications where you have provided consent or where otherwise permitted by applicable law.
8. Comply with accounting, tax, consumer protection, and other legal obligations.

4. Information Sharing

We may share your personal information when necessary with:

1. Service providers that help us operate our online store and services, including payment processors, delivery and logistics providers, hosting providers, IT service providers, and other technical partners.
2. Professional advisers and other parties where necessary for legitimate business or legal purposes.
3. Government authorities, regulators, courts, or law enforcement agencies when required by applicable law.
4. Other third parties where you have provided consent or where another lawful basis permits such disclosure.

We do not sell your personal information.

5. Your Rights

Where the General Data Protection Regulation (GDPR) or other applicable data protection legislation applies, you may have the right to:

1. Request access to your personal data.
2. Request correction of inaccurate or incomplete personal data.
3. Request deletion of your personal data where applicable.
4. Request restriction of processing.
5. Object to certain processing of your personal data.
6. Request data portability where applicable.
7. Withdraw your consent at any time where processing is based on consent.
8. Lodge a complaint with the competent data protection supervisory authority.

These rights may be subject to limitations and exceptions provided by applicable law.

6. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected and to comply with applicable legal, accounting, tax, and regulatory requirements.

Retention periods may vary depending on the type of information and the legal obligations applicable to the transaction.

7. Cookies

Our website may use cookies and similar technologies to ensure proper functionality, remember user preferences, analyze website usage, and, where applicable and with the required consent, provide personalized content or marketing.

Where required by law, non-essential cookies will only be used after obtaining your consent. You can manage your cookie preferences through the cookie settings available on our website.

8. Security

We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can guarantee absolute security.

9. Third-Party Services

Our online store may use third-party services for payment processing, delivery, analytics, hosting, and other functions. These providers may process personal information in accordance with their own privacy policies and applicable data protection laws.

Where required, we take appropriate measures to ensure that personal data is processed securely and lawfully.

10. International Data Transfers

Some of our service providers may process personal information outside the European Economic Area (EEA). Where such transfers occur, we take appropriate measures required by applicable data protection legislation to protect your personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements, or data processing practices.

Any updated version will be published on DiagnoStore.com together with the applicable Last Updated date.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns regarding the processing of your personal information, please contact us using the contact details provided on our website.